- Return Policy
This return policy valid only for products that been purchased via smartrike.com
You may return new, unopened items within 30 days of delivery, and only from the continental US. In the event the item was opened yet not assembled, you can also return it, as long as it is still in the same new condition with all the packing materials and literature included. When returning an item as a result of a "change of heart", the return shipping will be paid by the customer. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).We can only handle returns from the shipping address which the order was sent to.
You may request to cancel an order already in transit but not yet delivered. Cancellation fee is assessed for all types of request and will be deducted from your refund.
We will not be able to accept returns from locations not in the continental US. We will not reimburse the costs of shipping and handling, and we will not compensate for delays, mistakes in the order or other inconveniences caused by shipping the item(s) to another country.
If, however, you decide to take the item(s) to another country- independently or by using a package forwarding company to ship the item(s) - you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Returned items must be in new condition with their original packaging and may be returned within 30 days from the purchase date.
Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to smartrike.com in place of a refund.
All returns require a RMA, Return Merchandise Authorization number, which may be obtained by contacting smarTrike Customer Service at smartrike.com/support/. Please be sure to use a secure shipping method to send the item, so that it may be tracked. smarTrike will not be responsible for items lost during shipping and cannot process your return until the item is received.
smarTrike.com Return Policy for Parts
Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.
We want you to be pleased with your smarTrike purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-855-768-7453
Cancellation/Changes to your smartrike.com Order
If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting smarTrike Customer Service at 1-855-768-7453
Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.
Returned items must be in new condition with their original packaging. Refunds will only be issued for the purchase price of the item returned. Shipping charges are not refunded. Customer is responsible for any returned shipping charges.
No returns will be accepted without a Return Merchandise Authorization Number (RMA#) that can be obtained by calling Customer Service at 1-855-768-7453. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday.
Please add the RMA# to the outside of the box you are returning. Failure to provide RMA number with return items may subject to no-refund for your returns.
If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges.
If you receive a defective product from us, please call us at 1-855-768-7453 or e-mail us at smartrike.com/support/.
Please note: All replacement parts purchased cannot be returned. The sales on these items are final. Shipping costs and/or customs duty fees are non-refundable.
Policy was updated on December 30, 2019.