FAQ – smartrike USA

FAQ

We do our best to make sure your smarTrike experience is as pleasant and trouble-free as possible. If you have any inquiries about our products or services please send us a message at help@smartrike.com and we will be happy to assist in any way we can.

FREQUENTLY ASKED QUESTIONS

Can I cancel my order? Can I cancel my order?

Within the first 24 hours after you place an order, all you have to do is to send us a request at help@smartrike.com. Upon receiving confirmation that your order was successfully cancelled you will get a full refund.

Do you ship overseas? Do you ship overseas?

Sorry, we currently do not deliver items to countries not listed above, but we’re adding more new locations regularly so check back soon!

Where can I find videos about smarTrike product features & tips? Where can I find videos about smarTrike product features & tips?

Check out our YouTube channel. If you don't find what you are looking for, message help@smarTrike.com

What is the suitable maximum weight for smarTrike? What is the suitable maximum weight for smarTrike?

Our trikes are designed to holdup to 38 lb.

Where can I find assembly instructions for my smarTrike? Where can I find assembly instructions for my smarTrike?

Click here

What is the difference between models STR7, STR5, and STR3? What is the difference between models STR7, STR5, and STR3?

The STR7 is intended for use starting 6 months old, while the STR5 & STR3 starts from 9 months old. The STR7 also has an extended canopy, extra padded seat, luxury fabrics.

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2-YEAR WARRANTY

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