The parent handle of the folding trike doesn’t stay up, what should I do?
The first time you use your trike, give your parent handle a stronger pull. The silver pins should pop out, then you will be able to lock the handle in place. This step-by-step video should help: https://www.youtube.com/watch?v=fP8tBylBuL4&list=PLJnL5_BcoM3uvV2n...
The weight is different for each of our products. The weights vary between 15.2lb (6.9kg)-29.8lb(13.54 kg) for trikes, 4.3lb (1.95kg)-26.2lb (2.8kg) for scooters and the Activity Center weighs 29.8lb (13.54kg)
We’ve assembled the trike in a wrong way, how do we fix it?
We made many disassembly and reassembly videos to help, you can find them on our youtube channel called “smartrike instructions”. If you still require our help, our friendly team would love to assist you at [email protected]
We put great efforts into the quality assurance of our products, however sometimes for reasons that are out of our control, a package will arrive with a part missing. If that has happened to you- please accept our apologies. Contact our friendly team...
We put great efforts into our product quality assurance, however sometimes for reasons that are out of our control, a package will arrive with a damaged part. If that has happened to you- first of all please accept our apologies. Contact our friendly...
I ordered from the website, when will my trike arrive ?
After your trike is shipped, you will receive a tracking number. Use that number to follow the shipping at any time. If for some reason the tracking is not clear, contact our team at [email protected] for assistance.
Every product comes with simple step-by-step illustrated instructions. For an even better experience, we have many useful assembly/disassembly/reassembly videos on our youtube channel called “smartrike instructions”.
Can I separately buy parts that aren’t included with a specific trike?
smarTrike makes a wide variety of models. Some can be upgraded with extra features, and others cannot. If an upgrade is possible for your model, we would love to offer you the parts at [email protected]