Help Center

 

Product Information
The parent handle of the folding trike doesn’t stay up, what should I do?
The first time you use your trike, give your parent handle a stronger pull. The silver pins should pop out, then you will be able to lock the handle in place. This step-by-step video should help: https://www.youtube.com/watch?v=fP8tBylBuL4&list=PLJnL5_BcoM3uvV2n...
The parent handle of the folding trike is moving back and forth, is that normal?
Yes, it is most definitely normal. The parent handle is designed to move a bit to allow the trike to be folded. Our trikes have been tested by “Intertec” and are approved for safety.
The STR3 won’t steer properly
Contact our friendly team at [email protected] and we will resolve the issue for you as quickly as possible.
The brakes on the STR3 are activated spontaneously
Remove the cap on the wheel with the brake, strengthen the bolts and put the cap back on. The brakes will operate smoothly.
Will the Rain Cover fit my trike ?
Yes, the Rain Cover is designed to fit all of our trike models.
Didn't Find what you were looking for?
Please contact our costumer service by filling the form on the contact us page
How much does a product weigh?
The weight is different for each of our products. The weights vary between 15.2lb (6.9kg)-29.8lb(13.54 kg) for trikes, 4.3lb (1.95kg)-26.2lb (2.8kg) for scooters and the Activity Center weighs 29.8lb (13.54kg)
What are the trike’s dimensions?
The dimensions are different for each of our products. They vary between L78*W48*H100cm (L38.2*W40*H97.4 inch) to L78*W40*H97.4cm (L30*W15.75*H38.3 inch).
View all
Product assembly and logistics
We’ve assembled the trike in a wrong way, how do we fix it?
We made many disassembly and reassembly videos to help, you can find them on our youtube channel called “smartrike instructions”. If you still require our help, our friendly team would love to assist you at [email protected]
How can I order spare parts?
Our team is happy to offer you the parts you need to keep you “on trike” at [email protected]
The product arrived with missing parts
We put great efforts into the quality assurance of our products, however sometimes for reasons that are out of our control, a package will arrive with a part missing. If that has happened to you- please accept our apologies. Contact our friendly team...
Product arrived with damaged parts.
We put great efforts into our product quality assurance, however sometimes for reasons that are out of our control, a package will arrive with a damaged part. If that has happened to you- first of all please accept our apologies. Contact our friendly...
I ordered from the website, when will my trike arrive ?
After your trike is shipped, you will receive a tracking number. Use that number to follow the shipping at any time. If for some reason the tracking is not clear, contact our team at [email protected] for assistance.
Didn't Find what you were looking for?
Please contact our costumer service by filling the form on the contact us page
How do I assemble the trike?
Every product comes with simple step-by-step illustrated instructions. For an even better experience, we have many useful assembly/disassembly/reassembly videos on our youtube channel called “smartrike instructions”.
Can I separately buy parts that aren’t included with a specific trike?
smarTrike makes a wide variety of models. Some can be upgraded with extra features, and others cannot. If an upgrade is possible for your model, we would love to offer you the parts at [email protected]
View all