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Thank you for visiting smarTrike.com, we only ship within the USA, our european site will be launched shortly contact us.close

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Shipping & Returns

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund.  In the event the item was opened yet not assembled, you can also return it, as long as it is still in the same new condition with all the packing materials and literature included, when returning an item as a result of a "change of heart", the return shipping will be paid by the customer.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We ship to within the continental United States free of charge, we also ship to Alaska, Hawaii and puerto rico at an additional cost.

Please note that we cannot be shipped to international destinations.

When you place an order, we will estimate shipping times and delivery dates for you based on the availability of your items and the shipping options available at this time, we mostly use UPS and the average processing ranges from 24 to 72 business hours, this may change during the holidays due to carrier restrictions and delays.

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